SHIPPING POLICY

  • SHIPPING POLICY
  • This Shipping Policy explains how SHRI BHAGAVAAN JEWELLERS processes, ships, and delivers orders placed through our website.Company Details
    • Legal Name: SHRI BHAGAVAAN JEWELLERSAddress: NO – A – 415, HOLLYBERRY STREET, VILINJIAMBAKKAM, AVADI, CHENNAI, THIRUVALLUR – 600071Website: https://www.shribhagavaanjewellers.inEmail (General/Shipping/Disputes): mail@shribhagavaanjewellers.inPhone: 9942422911
    Scope of Service
    • We currently fulfill orders to serviceable locations within India.
  • International shipping is not available at this time.

Shipping Methods and Carriers

  • Logistics Partner: Sequel Logistics
  • Service Level: Standard
  • Signature/OTP: For security, jewellery shipments may require an OTP, signature, and/or valid ID at delivery.

Processing Time

  • Standard Processing: 1–3 business days (Monday–Friday, excluding public holidays).
  • Verification: Orders may be held for payment, security, or address verification. We will contact you if additional information is needed.
  • Holiday/Sale Periods: During public holidays or major sale events, processing may take longer. We will communicate any material delays by email/SMS.

Shipping Costs

  • Cost: Free standard shipping on all eligible orders.
  • Additional Charges: None for the first delivery attempt. If a shipment is returned to us due to incorrect address, repeated delivery failures, or refusal, re-delivery timelines will be coordinated with you.

Delivery Timeframes

  • Estimated Delivery: Within 7 business days after dispatch to most serviceable pin codes.
  • Notes:
    • Delivery estimates exclude processing time.
    • Remote or hard-to-reach locations may require additional time.
    • Delays may occur due to carrier constraints, weather, natural disasters, local restrictions, regulatory checks, or incomplete/incorrect addresses.

Tracking and Notifications

  • Tracking Policy: Once your order ships, you will receive a shipment confirmation with a tracking number and a link to track via Sequel Logistics.
  • Order Tracking: You can track your order using the tracking link provided via email/SMS. If you do not receive tracking details within the expected processing window, contact us at mail@shribhagavaanjewellers.in.

Address and Delivery Requirements

  • Delivery Address: Provide a complete, accurate street address with landmark and pin code. We cannot deliver to P.O. boxes.
  • Receiving the Order: Ensure someone is available to receive the package. Carriers may make limited delivery attempts before returning the shipment.
  • Security Check: Tamper-evident packaging is used. Please refuse delivery if the packaging appears severely damaged or tampered, and notify us immediately.

Order Changes and Address Corrections

  • Before Shipment: For any changes (address, contact number, delivery instructions), email mail@shribhagavaanjewellers.in as soon as possible and before the order is marked “Shipped.”
  • After Shipment: Once dispatched, address changes or rerouting may not be possible. If feasible, we will coordinate with the carrier; this may extend delivery timelines.
  • Change Notification Timeframe: Requests made within the processing window are most likely to be accommodated; changes cannot be guaranteed once an order is prepared for dispatch.

Shipping Restrictions

  • Restricted Locations: Deliveries are limited to carrier-serviceable pin codes within India.
  • Address Restrictions: No delivery to P.O. boxes, Army Post Office (APO), Fleet Post Office (FPO), or addresses where carrier access is restricted. Orders may be cancelled if the address is outside service coverage; you will be notified promptly.

Lost, Delayed, or Damaged Items

  • Reporting Timeframe:
    • Damage/Shortage at Delivery: Report within 48 hours of delivery with photos of the packaging and item(s).
    • Lost/Undelivered Shipments: Report within 7 calendar days of the latest estimated delivery date or tracking inactivity.
  • Issue Resolution Process:
    • Contact us at mail@shribhagavaanjewellers.in with your order number, tracking number, and evidence (photos, delivery note).
    • We will raise a case with the carrier and investigate. Investigations typically take 7–14 business days but may vary by case.
  • Resolution Options:
    • Upon confirmation of loss or transit damage, we will offer a replacement (subject to availability) or a refund to your original payment method.
    • If the investigation shows successful delivery (POD/OTP match), we may request additional documentation to assist resolution.
  • Important: Retain all original packaging and materials until the case is resolved.

Undeliverable or Returned-to-Origin (RTO) Shipments

  • If an order is returned due to incorrect address, failed delivery attempts, or refusal, we will contact you to arrange re-delivery.
  • If we cannot reach you within 7 days of RTO, we may cancel the order and proceed per our standard order resolution process. Processing times for re-delivery will reset.

International Shipping

  • Availability: Not offered at this time.
  • Duties/Taxes: Not applicable.

Packaging and Security

  • All jewellery is shipped in secure, tamper-evident packaging.
  • For your safety, do not accept delivery if the package appears opened or altered; refuse and notify us immediately.

Contact for Shipping Inquiries

  • Email: mail@shribhagavaanjewellers.in
  • Response Time: We aim to respond within 48 hours (business days).

Policy Changes We may update this Shipping Policy from time to time to reflect changes in our practices or applicable laws. Updates will be posted on https://www.shribhagavaanjewellers.in with a revised “Last updated” date.

By placing an order, you agree to this Shipping Policy and our Terms and Conditions.

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